#NewThingsinCustomerEducation
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#21: From knowledgebases to churn predictions
In this edition of #NewThingsInCustomerEducation, we talk about self service knowledge bases and how you can effectively predict churn.
Rishabh
Apr 30
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#20: Why Customer Education is not marketing
In this edition of #NewThingsInCustomerEducation, we discuss the realtionship between marketing and customer education.
Rishabh
Apr 23
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#19: From the founder of Skilljar on CEd to the CEO of Gainshight on the changing role of C…
In this edition of #NewThingsInCustomerEducation, we discuss what Sandi Lin thinks about customer education and Nick Mehta's view of CS at subscription…
Rishabh
Apr 16
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#18: From customer training to customer onboarding
In this edition of #NewThingsInCustomerEducation, we discuss how you can improve CX with customer training and a comprehensive guide on SaaS onboarding.
Rishabh
Apr 9
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#17: From strategic customer conversations to CEd and community
In this edition of #NewThingsInCustomerEducation, we discuss how to have more strategic customer conversations and how to excel at customer education &…
Rishabh
Apr 2
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#16: From customer autonomy to training
In this edition of #NewThingsInCustomerEducation, we discuss how to guide your customers to be more autonomous, why it's important and how you can impr…
Rishabh
Mar 26
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#15: From fostering loyalty to creating video tutorials
In this edition of #NewThingsInCustomerEducation, we discuss how one can foster loyalty with personalised customer service and how to create video tuto…
Rishabh
Mar 19
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#14: From a hack to better CX to major news of the week
In this edition of #NewThingsInCustomerEducation, we discuss a hack to better customer experience and what is happening in the world of customer educat…
Rishabh
Mar 12
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#13: From CEd not leading with product to optimising customer journey to jobseekers
In this edition of #NewThingsInCustomerEducation, we discuss what customer education should lead with, optimizing customer journey stages and a jobseek…
Rishabh
Mar 5
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#12: From the dramatic change from CX to UX to Product-Focused Afterthoughts
In this edition of #NewThingsInCustomerEducation, we discuss how customers are using products much earlier in their journey, causing overlaps in CX & C…
Rishabh
Feb 26
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#11: From why CS will explode to MeetEdgar's educational marketing
In this edition of #NewThingsInCustomerEducation, we discuss why CS will be the next vertical to explode in SaaS solutions and how MeetEdgar used custo…
Rishabh
Feb 19
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#10: From product adoption curve to CIO's outlook
In this edition of #NewThingsInCustomerEducation, we discuss the product adoption curve which is a framework for strong product positioning and CIOs th…
Rishabh
Feb 13
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