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#12: From the dramatic change from CX to UX to Product-Focused Afterthoughts
In this edition of #NewThingsInCustomerEducation, we discuss how customers are using products much earlier in their journey, causing overlaps in CX & C…
Rishabh
Feb 26
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#11: From why CS will explode to MeetEdgar's educational marketing
In this edition of #NewThingsInCustomerEducation, we discuss why CS will be the next vertical to explode in SaaS solutions and how MeetEdgar used custo…
Rishabh
Feb 19
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#10: From product adoption curve to CIO's outlook
In this edition of #NewThingsInCustomerEducation, we discuss the product adoption curve which is a framework for strong product positioning and CIOs th…
Rishabh
Feb 13
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#9: From improving PES to CS playbooks to investors on Customer Education
In this edition of #NewThingsInCustomerEducation, we talk about how you can improve product engagement score, how you can build and use a customer succ…
Rishabh
Feb 6
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#8: From reducing churn to feature adoption
In this edition of #NewThingsInCustomerEducation, we talk about a few things you might be missing when looking to reduce churn and how one should look …
Rishabh
Jan 29
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#7: From being a better listener to monetising brand blogs
In this edition of #NewThingsinCustomerEducation, we talk about how one can become a better listener towards their customers and how to monetize blogs …
Rishabh
Jan 23
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#6: From CS best practices to converting with videos
In this edition of #NewThingsinCustomerEducation, we talk about some obvious and some not so obvious best practices for customer success and how video …
Rishabh
Jan 15
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#5: From gamifying onboarding to customer journey to product surveys
In this edition of #NewThingsinCustomerEducation we talk about how you can gamify your onboarding, the 4 steps to build your customer journey and build…
Rishabh
Jan 9
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#4: From trends in online learning and customer success to leveraging feedback
Happy New Year everyone. In this edition of #NewThingsinCustomerEducation we talk about new trends shaping up in 2021 and how you can leverage feedback…
Rishabh
Jan 1
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#3: From asking better questions to WordPress courses
Happy holidays everyone. In this edition of #NewThingsinCustomerEducation we talk about how you can ask better questions for better decision making and…
Rishabh
Dec 28, 2020
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#2: From contextual onboarding to winning budgets to metrics
In this edition of #NewThingsinCustomerEducation we talk about contextual onboarding, what CS teams can do to win their fair share of the budget and th…
Rishabh
Dec 18, 2020
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#1: From Onboarding to Customer support to Notion
This is the first-ever edition of #NewThingsinCustomerEducation where we talk about 'Aha' moments, why texting is better than calling when it comes to …
Rishabh
Dec 11, 2020
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